ak333 Privacy Policy
Your personal information matters to us. This policy explains in detail what information ak333 collects, how it is used, and what measures we take to keep your information secure.
Table of Contents
1 Introduction
This Privacy Policy ("Policy") sets out the rules for handling personal information between ak333 ("we", "us" or "Platform") and its users ("you" or "member"). By using the ak333bet.cam website and mobile application, you are considered to have agreed to the terms of this Policy.
We believe that each member's personal information belongs to them. That is why transparency is maintained at every step at ak333 — from collection through storage to use. This Policy works alongside our Terms and Conditions and upholds the same standards.
This Policy applies to members residing in Bangladesh. Any person under the age of 21 is strictly prohibited from opening an account or using the services of ak333.
2 Information Collection
ak333 collects only the information necessary to provide services, manage accounts, and ensure secure transactions. The categories of information collected are listed below:
2.1 Registration and Identity Information
- Full name and date of birth (for age verification)
- Email address and mobile number
- National ID or passport number (for KYC verification)
- Residential address
2.2 Financial Information
- bKash, Nagad or Rocket account number (for deposits and withdrawals)
- Transaction history and amounts
- Wallet balance and bonus information
2.3 Usage Information
- Login time, IP address and device type
- Browser and operating system information
- Time spent on the site and pages visited
- Game or betting history
2.4 Communication Information
- Messages sent via live chat or email
- Details of complaints or requests
3 Use of Information
Collected information is used only for specified purposes. ak333 uses this information for the activities described below:
3.1 Service Delivery and Operations
Personal information is used for account registration, login verification, processing deposits and withdrawals, and issuing bonuses. For deposits of at least ৳200, the mobile wallet number is verified to identify the correct account.
3.2 Identity and Age Verification
The date of birth provided at registration is used to comply with the 21+ age requirement and to apply promotional offers such as birthday rewards.
3.3 Security and Fraud Prevention
IP logs and device information are analysed to detect unusual account activity, multiple account usage, or suspicious transactions.
3.4 Member Support
Communication history is used to resolve member issues via live chat or email. Our support team operates in both Bangla and English, seven days a week, twenty-four hours a day.
3.5 Service Improvement
The service is improved by analysing which games or sections members use most. This analysis uses aggregated data with individual identities kept anonymous.
4 Information Storage and Security
ak333 has adopted industry-standard technical measures to keep members' personal information secure.
4.1 Encryption and Security Technology
All data is transmitted using SSL (Secure Sockets Layer) encryption. Sensitive information stored in the database — particularly financial data — is separately encrypted and can only be accessed by authorised staff.
4.2 Data Retention Period
All information is retained while the account remains active. Even after an account is closed, financial transaction records and identity verification information may be kept for a specified period in accordance with applicable legal requirements.
4.3 Access Control
Only staff assigned specific responsibilities are granted access to member information. Every access is logged and regularly audited. Passwords are never stored in plain form — they are kept only in hashed form.
4.4 Server Infrastructure
Data is held on secure servers. Server security is maintained through firewalls, intrusion detection systems, and regular security testing.
5 Sharing Information with Third Parties
ak333 does not sell members' personal information to any third party for commercial purposes. However, information may be shared in the specific circumstances listed below:
5.1 Payment Processing
The minimum necessary information is shared with the relevant mobile financial service to confirm deposits and withdrawals via bKash, Nagad and Rocket. This information is used solely for transaction verification.
5.2 Game Providers
Game providers including Pragmatic Play, PG Soft, JILI and Evolution receive limited session data to operate their games. This data generally does not include the member's identity.
5.3 Legal Obligations
We are required to provide information if we receive a lawful order from a court or competent authority under applicable law in Bangladesh. In such cases, we will make every effort to notify the member in advance where possible.
5.4 Changes to Company Structure
In the event of a business merger or restructuring, member information may be transferred to the new entity. Members will be notified in advance of any such change.
6 Cookies and Tracking
Cookies and similar technologies are used on the ak333 website and app. Cookies are small data files stored in your browser or on your device.
6.1 Essential Cookies
Certain cookies are necessary to maintain login sessions, save language preferences, and ensure security. The site cannot function properly without them.
6.2 Functional Cookies
These cookies are used to remember your preferred game sections or specific settings, so you find a familiar experience each time you log in.
6.3 Analytical Cookies
Anonymous analysis is used to understand which parts of the site are used most. Individual members cannot be identified from this data.
6.4 Cookie Controls
Cookies can be disabled at any time through your browser settings. However, disabling essential cookies may affect some site functionality.
7 Your Rights
As a member of ak333, you have several rights over your own information. Contact our support team to exercise these rights.
7.1 Right to Access Information
If you wish to know what information is stored in your account, you will be informed within a set timeframe upon request. Transaction history can also be viewed directly from your profile.
7.2 Right to Correct Information
If your name, mobile number or any other information is incorrect, you may request a correction. For financial security reasons, additional verification may be required to change certain information.
7.3 Right to Delete Information
After closing your account, you may request deletion of your personal information. However, certain financial records may be retained for a specified period due to legal obligations.
7.4 Right to Object to Data Processing
You may object to your information being used for marketing or promotional communications. The relevant use will be stopped upon receiving this request.
8 Account Closure and Data Deletion
A member who wishes to voluntarily close their account should contact our support team via live chat or email. Requests for self-exclusion or limit-setting under our Responsible Gaming policy are also accepted by the support team.
8.1 Account Closure Process
Upon receiving a request, the account is deactivated after identity verification. Any valid balance in the account will be given the opportunity to be withdrawn first — the minimum withdrawal amount is ৳1,000.
8.2 Data Deletion Timeframe
After account closure, processing a request to delete personal information may take a reasonable amount of time. Financial transaction records may be retained in accordance with applicable regulations.
9 Protection of Minors
ak333 strictly follows a 21+ age policy. Information belonging to any person under the age of 21 is not knowingly collected or processed.
Providing a date of birth at registration is mandatory. Additional identity verification is carried out in cases of suspicion. If it is ever found that a minor's information has been collected, that account is closed immediately and the information is deleted.
If a parent or guardian believes their minor child has opened an account on ak333, please notify our support team immediately.
10 Policy Changes
This Privacy Policy may be updated from time to time due to service improvements, changes in security technology, or legal requirements. Members will be notified of significant changes via their registered email or through live chat.
The latest version of the Policy will always be published on this page, and the date of the update will be clearly shown at the top of the page. Continued use of the site after any changes means you have accepted the revised Policy.
Reading this Privacy Policy alongside our FAQ section will give you a complete understanding of your account and information.
11 Contact
If you have any questions, requests or complaints about this Privacy Policy, please get in touch with us. Our team provides support in both Bangla and English.
Live Chat: Click the chat icon at the bottom right of the site directly — active seven days a week, twenty-four hours a day.
Email: [email protected]
When contacting us by email, send your message from your registered email address and write "Privacy Request" in the subject line — this will help us respond more quickly.